Dialogue“Dialogue is the art of thinking together.” -Bill Isaacs Most communication in our communities and organizations is characterized more by debate/discussion than by dialogue. | Debate/Discussion | Dialogue | | Assuming there is one right answer, and you have it | Assuming many people have pieces of the answer and together can craft new solutions | | Combative: participants attempt to prove the other side is wrong | Collaborative: participants work together toward common understanding and commitment | | About winning | About exploring common ground | | Listening to find flaws and making counter-arguments | Listening to understand, find meaning, and agreement | | Defending assumptions as truth | Revealing assumptions for re-evaluation | | Critiquing the other side’s position | Re-examining all positions | | Defending one’s own views against those of others | Admitting that others’ thinking can improve on one’s own | | Searching for flaws and weaknesses in others’ positions | Searching for strength and value in others’ positions | | Seeking a conclusion or vote that ratifies your position | Discovering new options, not seeking closure |
Adapted from The Public Conversations Project, Study Circles Resource Center,
The Common Enterprise and Community Initiatives
Benefits of dialogue:- Deeper and more accurate understanding
- Innovation (creative solutions)
- Energy for action
- Improved relationships
Dialogue creates an environment that builds trust and respect by honoring diverse values and perspectives—and by seeking a deeper level of understanding that makes collaborative action possible.
|
